At Konkobenna Delivery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, and related services (collectively, the "Platform"). By using Konkobenna Delivery, you agree to the practices described in this Privacy Policy. 1. Scope of This Policy This Privacy Policy applies to all users of Konkobenna Delivery, including: Customers Delivery Partners/Riders Merchants/Vendors Visitors to our website and mobile applications 2. Information We Collect A. Information You Provide When you register or use our services, we may collect: Full name Mobile number Email address Delivery and billing addresses Profile photo (optional) Payment information Customer support communications B. Delivery Partner Information If you register as a Delivery Partner, we may collect: Full name Phone number Email address Address Government-issued identification documents Driver's license details Vehicle information Bank account details for payouts Profile photograph These documents are collected solely for identity verification, compliance, and operational purposes. We do not sell or share these documents with unauthorized third parties. C. Location Information To provide delivery services effectively, Konkobenna Delivery collects location information. Customers We collect your location when you place an order or use location-based features to: Identify your delivery address Calculate delivery charges Assign the nearest available delivery partner Provide accurate order tracking Delivery Partners We collect real-time location data while the app is active and delivery mode is enabled to: Assign nearby delivery requests Enable navigation and route optimization Track delivery status Improve delivery efficiency and customer experience D. Usage Information We may collect information such as: Order history Date and time of transactions Delivery details App interactions Referral and promotional code usage E. Device Information We may collect: Device model Operating system version IP address Mobile network information Device identifiers App version Language preferences Push notification tokens 3. How We Use Your Information We use your information to: Provide delivery and marketplace services Process and fulfill orders Verify user and delivery partner identities Improve platform performance Send order updates and notifications Provide customer support Prevent fraud and unauthorized activities Comply with legal obligations 4. Information Sharing Konkobenna Delivery does not sell your personal information. We may share limited information only when necessary: With delivery partners to fulfill orders With merchants/vendors for order processing With payment service providers to process transactions With legal authorities when required by law With trusted service providers assisting in platform operations All third-party service providers are required to maintain appropriate security measures. 5. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. 6. Data Retention We retain personal information only as long as necessary to: Provide services Meet legal obligations Resolve disputes Enforce agreements When information is no longer required, it is securely deleted or anonymized. 7. Your Rights Depending on applicable laws, you may have the right to: Access your personal information Update inaccurate information Request deletion of your account Withdraw consent where applicable Request information about how your data is processed To exercise these rights, please contact us using the details below. 8. Third-Party Links Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external services. We encourage users to review the privacy policies of any third-party websites they visit. 9. Children's Privacy Konkobenna Delivery is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to remove it promptly. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Updated versions will be posted within the application and on our website. Continued use of our services after changes become effective constitutes acceptance of the updated policy. 11. Contact Us If you have questions regarding this Privacy Policy or how we handle your information, please contact us: Konkobenna Delivery Email: support@konkobenna.cloud We are committed to protecting your privacy and maintaining the security of your personal information.